Questions and answers

Yes. We deliver to Ireland and Germany, and only there for now. We would rather serve two countries properly than list places you would only find unavailable at checkout. Further European markets open one at a time, and our shipping policy lists every country we deliver to.

Standard delivery is free on orders over €100. The threshold applies to the whole order, not to each parcel. Below €100 it is a flat €5 per parcel, to anywhere in Ireland or Germany, whatever the parcel weighs.

Most orders arrive within 5 to 15 business days. Each piece is sent by its maker or fulfilment partner rather than from one central warehouse, so timings vary from piece to piece.

Pieces from the same maker travel together, so an order spanning several makers ships as several parcels. Each has its own tracking and they may reach you on different days. Nothing is missing from an order that arrives in parts, and on orders over €100 delivery is free on every parcel.

Each parcel is confirmed by email as it leaves, with a tracking link. That link is the quickest way to see where it has got to. If your order has not arrived within the expected window, email hello@trilofy.com and we will follow it up for you.

It depends on the piece, so every product page gives its age range and maximum load. The Pikler triangle with Swedish wall add-on, for example, is made for ages 6 months to 7 years and grows with your child from first climbs to school age.

In Europe, by independent makers. Each product page names its maker, so you know who built the piece you are bringing home.

Yes. You have 14 days from the day your order arrives to tell us you have changed your mind, for any reason, and a further 14 days to send it back. Email hello@trilofy.com with your full name, your order number and the items, and we will reply within one working day with the return address.

You are welcome to open the box to check the piece. If it has been assembled or used, we may reduce the refund by the loss in value. For a change of mind you send the piece back yourself, at your own cost, straight to that address rather than a drop-off point. A tracked service is best, as it stays your responsibility until it arrives. There is no restocking fee.

Within 14 days of you telling us you are returning it, though we may wait until the piece is back with us or you have sent proof of postage. We refund the product price and the standard delivery you paid, less any loss in value, to the payment method you used. Your bank may take a little longer to show it.

We will put it right with a repair, replacement or refund, and cover the return postage. Please email hello@trilofy.com within 48 hours of delivery if you can, with photos of the piece and its packaging, as that helps us claim against the carrier. Noticing later does not limit your rights: every purchase carries the EU 2-year legal guarantee, so a faulty piece or one not as described may be repaired, replaced, reduced in price or refunded.

The quickest route is to tell us within the 14 days that you are returning the original, and place a new order for the one you want. Full details are in our refund policy.

With any of the payment options shown at checkout, which include Apple Pay, Google Pay and Shop Pay. Payment runs through Shopify's secure checkout.

Yes. The Trilofy e-gift card arrives by email and can be spent on anything in the shop. Gift cards cannot be returned.