Shipping policy

At Trilofy, we believe that the journey an object takes to reach your home is part of its story. We prioritise considered logistics to ensure your selections arrive safely, allowing you to focus on the joy of their arrival.

Delivery Across Europe

We currently provide delivery to 47 countries and territories across Europe, bringing our curated designs to homes in:

Andorra, Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, San Marino, Ukraine, Kosovo, Guernsey, Gibraltar, Greenland, Isle of Man, and Jersey.

Shipping Rates & Complimentary Delivery

We are pleased to offer complimentary standard delivery on all orders over €100. This reflects our commitment to encouraging more intentional, consolidated orders that reduce our collective environmental footprint.

  • Orders over €100: Free Standard Delivery (automatically applied at checkout).
  • Orders under €100: Standard shipping rates are calculated and displayed clearly at checkout based on your location and the weight of your parcel.

Please note that our complimentary shipping applies to standard rates. Delivery options with a value exceeding €40 are excluded from this promotion: in that case, the full shipping rate will apply.

Delivery Timelines

As we work with independent craftspeople and international partners to source our unique collections, delivery times can vary. Typically, you can expect your order to arrive within 5 to 15 business days.

We appreciate your patience as these items make their way to you: we believe that enduring design is worth the wait. Once your order is on its way, you will receive a confirmation email with tracking details so you can follow its progress to your door.

Order Tracking & Support

Transparency is central to the Trilofy experience. You can monitor your order processing through the tracking link provided in your shipping confirmation.

Should you have any questions regarding your delivery or if your order has not arrived within the expected timeframe, please reach out to us. We are here to ensure your experience is as seamless and restorative as the home you are building.